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Returns & Customer Service
RETURNS & CLAIMS
Our Quality Commitment
We Stand Behind Every Piece That Carries the Clarivon Name.
OUR STANDARD
Every Clarivon order is fulfilled by our trusted fulfillment partner and individually inspected before it leaves our facility. We take that standard seriously. In the rare event that something arrives below it, the process below is straightforward and resolved quickly.
WHAT WE ACCEPT RETURNS FOR
We will resolve any order that falls into the following categories without question:
- An item that arrives visibly damaged
- An item with a manufacturing defect
- An incorrect item sent in place of what was ordered
These standards apply to every order fulfilled under the Clarivon name, without exception.
WHAT WE DO NOT ACCEPT RETURNS FOR
Because our pieces are fulfilled individually and cannot be restocked once shipped, we are unable to process returns for the following:
- A change of mind after purchase
- An incorrect size or style selected at checkout
- An item that does not match personal expectations, unrelated to quality
- General dissatisfaction not related to a defect or damage
We recommend reviewing product descriptions, dimensions, and material details carefully before completing your purchase. If you have any questions about a piece before buying, contact us at Hello@clarivoncollection.com and we will help you make the right decision before your order is placed.
HOW TO FILE A CLAIM
All claims must be submitted within 7 days of receiving your order. Claims submitted after this window cannot be processed.
Step 1 — Photograph the Item
Take clear photographs of the issue before contacting us. Your photos should show:
- The damage or defect clearly visible
- The item alongside its packaging where possible
- Any damage to the outer packaging itself
Use good lighting and capture multiple angles if the defect requires it. Strong photos allow us to resolve your claim faster.
Step 2 — Contact Us
Email Hello@clarivoncollection.com with the following information:
- Your order number
- A clear description of the issue
- Your photograph or photographs attached
We aim to respond to every claim within 2 business days.
Step 3 — Resolution
Once your claim is reviewed and approved, a replacement item shipped to you at no cost, no return of the original required.
CLAIMS TIMELINE
| Stage | Timeframe |
|---|---|
| Submit your claim | Within 7 days of delivery |
| Our response | Within 3 business days |
| Resolution confirmed | Within 1 – 3 business days after approval |
A NOTE ON SIZING & SELECTION
We are unable to process returns or exchanges for sizing errors as all pieces are fulfilled individually. We strongly recommend consulting the size guide on each product page before completing your purchase. If you ordered an incorrect size and need assistance, please contact us at Hello@clarivoncollection.com — we handle every situation individually and will do our best to find a resolution that works for you.
CONTACT
For all returns, claims, and pre-purchase questions:
Email: Hello@clarivoncollection.com Response time: Within 1 – 2 business days
Every piece that leaves our fulfillment center has been inspected. If one arrives that should not have passed that inspection, we will replace it. That is our promise.